Cloud Servers

Tele Asia provides a conditional 14-day money back guarantee on managed Cloud Server solutions. Refund requests after 14 days will not be negotiated.

Accounts cancelled/terminated by Tele Asia do not qualify for the 14-day money back guarantee. Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.

Condition of Refund

Tele Asia agrees to refund up to the full amount paid if user cancels their order within 14 days of purchase on the condition that the Terms and Conditions and Acceptable Use Policy have been adhered to. Further more, Tele Asia reserves the right to refund a prorata, or partial refund if the resource usage during the 14 days appear to be excessive.

Refunds are made at the sole discretion of Tele Asia. Tele Asia's decission is final in matters regarding refunds.

Dedicated and Colocation Servers

VPS, Dedicated and Colocation servers are non refundable once service has begun.